News

  • Bancassurance an essential development tool in achieving an inclusive insurance market

    Risk is an aspect faced by all families and households, the impact of which is most often hardest felt by lower income groups.  While insurance makes the world of difference by protecting people against the financial ramifications of an insurable event, it’s still largely taken up by higher income groups.  There is still work to be ...

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  • Call centres rising to the challenge of youth unemployment

    As South Africa celebrates Youth month, it would seem that there is simply no disguising South Africa’s youth unemployment crisis and the misery that it brings for so many young people and their families.  South Africa has the third highest unemployment rate in the world for people between the ages of 15 to 24, according to the World Eco...

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  • Compliance as a competitive advantage in the insurance industry

    The insurance sector faces a myriad of compliance challenges and has been for a number of years.  In South Africa, the pace of regulatory obligations and compliance complexity has been onerous from both solvency and market conduct aspects.  From Solvency Assessment and Management (SAM) regulation, through to government’s Twin Peaks ...

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  • Unlocking untapped insurance markets through telemarketing

    Insurance companies are increasingly under pressure to reinvent their sales and distribution models and find innovative ways of reaching new customers.  In a tough economic environment product providers are faced with challenges that include budgetary constraints, regulatory complexity and resources needed to maintain an effective sales force....

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  • Achieving insurance sales acceleration with well-managed predictive dialer technology

    Competition for new customer acquisition in the insurance sector has intensified, and with so much product parity, great service and ease of engagement are the only differentiating factors.  Targeted telesales is a costly and intensive exercise, but done correctly, one of the most effective sales tools. Undertaken by insurers and brokerages al...

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  • Do I need funeral cover if I already have life insurance?

      Do you know what funeral insurance covers you for and what the key differences are between funeral and life insurance?  Many people believe that if they have life cover, that they don’t need funeral insurance.  It’s true that both funeral and life insurance are very important in your financial planning, so it should ne...

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  • Hospital cash plans emerge as essential financial protection for lower income groups

    Personal health is one our most important personal assets, so it’s not surprising that there are so many health insurance products available on the market.  With rapidly rising healthcare costs, and the challenges within South Africa’s public healthcare sector, many different insurance options have emerged that cater to a range of ...

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  • A career in insurance telesales - more than meets the eye for class of 2015

    As the excitement of achieving a matric pass after 12 years of schooling subsides, the class of 2015 now faces the harsh reality of South Africa’s faltering economic growth. Employment statistics show that less than four out of every 10 of the 801 688 learners who registered to write the 2015 National Senior Certificate are likely to sec...

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  • Nine compelling reasons why outsourcing telesales makes business sense

    From banks to insurance underwriters, telesales stands out as one of the most successful sales channels in the insurance industry.  The 2014 Reinsurance Group of America (RGA) SA Bancassurance survey shows that call centres are one of the key channels for bancassurance distribution and the majority of banks rely on outsourced call centres to h...

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  • Ten critical questions a test telecampaign can answer

    If you’re in the business of developing and distributing insurance products, then you know that telesales should be an indispensable part oftaking your products to market. In fact, according to the 2014 Reinsurance Group of America (RGA) survey on the SA Bancassurance industry, telesales stands out as one of the most successful sales channels...

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