The individuals whom we contact require insurance to secure their lifestyles and avoid the risk of financial hardship in the event of distress or disaster. The most common insurance solutions we sell to South Africans include funeral policies, debt protection, hospital plans and personal accident and disability cover.
In line with our concern for safeguarding quality of life for South Africans, O’Keeffe & Swartz’s social responsibility programme focuses on supporting charities and organisations whose focus is on children and people with disabilities, and the improvement of the lives of young, less fortunate South Africans.
"Pure performance - you can't get another company out there who hits the targets like they do." - Bank
"They are specialists in the accident and health field and share how it works across the banks, list owners, campaigns etc. ...the knowledge that they gain across businesses they openly share with anyone." - Bank
"It is a partnership. We look for value add and get it - sharing of ideas, sharing of products, feedback on ideas and assessing what has and has not worked." - Bank
"Their sales guys are really, really well trained in selling compared to some other companies that we deal with on other products." - Insurer
"OKS is an expert in the outbound call centre environment. I don't need to manage them whereas in the past I have had to deal with other outsourced service providers where I had to manage performance, leads and quality." - Insurer
"A lot of analytics, reporting and management oversight of the operational areas. Very strong when compared to other outbound call centers we have tried in the past." - Insurer
"With 20 odd years of experience they certainly bring an understanding of utilising leads and customer and knowledge of the products we sell." - Insurer
"They are good at what they do - they return metrics that we have not been able to replicate anywhere else." - Insurer