As our client, you will have access to our extensive experience and insight into direct marketing, supported by rigorous monitoring and continuous improvement campaigns to ensure the best sales results.
Our ability to deliver sales results for your business is built on the exceptional people whom we employ, bespoke technology that is adaptable to meet your requirements and stringent quality assurance and verification that ensures quality sales and compliance.
We are passionate about what we do. Our call centre provides an exciting and challenging work environment for hundreds of amazing young South Africans from all walks of life who are the heart and soul of our company. Our people strive to be the best and are supported by extensive and ongoing training, along with an environment that encourages personal achievement and career progression. We are proud to consistently attract and retain the best quality sales consultants.
Our training is conducted in-house by a passionate and performance-focused team. It produces professional, highly skilled and enthusiastic sales consultants.
We utilise our own bespoke call centre application and predictive dialling solutions. Tested in the European and UK business environments, our dialler meets the stringent performance criteria and standards required to undertake responsible predictive dialling that does not damage customer relationships. Our software evolves in the call centre with input from sales agents and is a complete end-to-end solution that manages and monitors the effective processing of customer lists, predictive dialling and call centre agent workflow and performance.
We use verification as a quality assurance mechanism, which means that the majority of sales calls are listened to and checked by a dedicated team ensuring that the most rigorous standards are applied using detailed processes. For our clients this means we ensure that sales adhere to legal requirements, that customer engagement is of the highest standard and customers experience a positive sales interaction. Our quality assurance and verification practices are not only innovative, but also among the best in the world. In the highly regulated financial services industry, we understand that quality and compliance are paramount for our clients.
"Pure performance - you can't get another company out there who hits the targets like they do." - Bank
"They are specialists in the accident and health field and share how it works across the banks, list owners, campaigns etc. ...the knowledge that they gain across businesses they openly share with anyone." - Bank
"It is a partnership. We look for value add and get it - sharing of ideas, sharing of products, feedback on ideas and assessing what has and has not worked." - Bank
""It is refreshing to work with a team who is eager to share their extensive industry experience for the betterment of their clients' results. As such, our engagements with the OKS team have advanced our business considerably as they are founded on the principles of a partnership." - Frank Terblanche, Divisional Director: Bancassurance (Liberty Life)
"Their sales guys are really, really well trained in selling compared to some other companies that we deal with on other products." - Insurer
"OKS is an expert in the outbound call centre environment. I don't need to manage them whereas in the past I have had to deal with other outsourced service providers where I had to manage performance, leads and quality." - Insurer
"A lot of analytics, reporting and management oversight of the operational areas. Very strong when compared to other outbound call centers we have tried in the past." - Insurer
"With 20 odd years of experience they certainly bring an understanding of utilising leads and customer and knowledge of the products we sell." - Insurer
"They are good at what they do - they return metrics that we have not been able to replicate anywhere else." - Insurer